Terms & Conditions:1. Who is oyegiftnow.com? oyegiftnow.com is website from Kozhikode which is registered with government of Kerala. This page contains all terms and conditions that stand for all orders placed on this site. 2. Delivery Timings:
For all same day orders, orders have to be made before 5 pm on the same day. All orders made after this shall be considered for delivery latest by the next day.
We do not guarantee any timed delivery, our regular delivery timings are between 9:00 am to 9:00 pm. Clients can request specific timings in the Special Instructions section of payment form, we will try our best to honor the client's request but cannot commit 100% efficiency in the timing of delivery.
Delivery timings if promised cannot be guaranteed in case of special circumstances like extreme weather conditions, riots, strikes, elections, bandhs, during rush hour days like Valentine's Day, Mothers Day, Rakhi, New year Eve etc, the order cancelation would not be possible in such circumstances.
For Valentine Midnight delivery, delivery will be done between 10 AM to 10 PM.3. Discounts:
All the discounts are decided by oyegiftnow team and none of the Discount and offers can be clubbed together.4. Address Change:
Any changes to the recipient address would be entertained free of cost if they are requested before 48hrs of the actual delivery. Changes after that will not be entertained and order would not be canceled.
Change of address would not be possible for products from the gift section after dispatch.5. Order Change:
Any changes to the order would be entertained with monetary adjustments if requested before 48hrs of the actual delivery. Changes after that will not be entertained and order would not be canceled. Cancellation charges of 5% are applicable on all cancellation requests.6. Delivery Product:
The flower arrangements cannot be guaranteed to be exact replicas of the ones shown on site because of different vendors & different season constraints. Although the quantity of product will be the same if there have to be substitutions because of non availability of products these substitutions will be of equal or higher quality. Change of color of flowers due to non availability shall also considered under this condition. Also, the icing and design of the cake may vary from the image depending upon local availability.7. Damaged deliveries:
We will cater to any reports of damaged products/ flowers on the same day of delivery only i.e within 24 hours of delivery. The problem report must be supported with substantial proofs of the damage made to the product.8. Rules for delivery:
Delivery will be made as per the delivery instructions. e.g. if delivery instructions state that the product must be delivered to the recipient only, it will not be given to any one else and shall be considered delivered if recipient is not available. If recipient doesn't accept the delivery, we shall consider the order to be delivered.
oyegiftnow will be able to attempt delivery of your gifts only ONCE. In the event the delivery is not executed during the attempt, the customer shall still be charged for the order and no redelivery will be possible. We will consider the order executed in the below cases:
a) Wrong shipping/delivery address
b) Recipient not available
c) Premises locked
d) Wrong landlines / Mobile number or Extension number which may render us unable to reach the recipient for the delivery
e) Recipient refusing to accept the delivery
f) Delivered the product at the Gate/ Reception/ Neighbor9. Substitution Policy
Occasionally, substitutions of flowers or containers are necessary due to temporary, regional availability issues. If this is the case with the gift you have selected, our experienced florists will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal or higher value. We, however, reserve the right to substitute the flowers (Including specified color) / other products with equal or higher value in case of none availability of the desired product.10. Rules for Duplicate Orders:
If oyegiftnow finds that the same order has been made twice we will try to contact the customer and get that clarified. If the customer is not contactable we will take the decision on our behalf and that will be final.11. Dealing with Fraudulent Customers:
If we find out any fraudulent behavior from any client in terms of wrong address, unethical message, odd delivery timings or any other reason, we hold the power to reject that order or ban that customer without being answerable to any one.12. R ules for unfounded recipient:
In case the final customer is not available for receiving the placed order and we have strict instructions to deliver only to the intended customer the order shall be considered delivered and no refund will be made. Please refer Cancellation and refund policy for further details.13. All courier items will be shipped using BlueDart or equivalent courier. As such we cannot specify any delivery date or timing for such order. All orders will be delivered between 9 am - 7 pm and may take 3-9 days of shipping time depending on the product, availability and other parameters.
14. We hold the right to extend our services to any individual, organization, group or business unit. We may refuse to serve any individual, organization, group or business unit solely on our own will and we will not be answerable to anyone.
15. oyegiftnow may amend its Terms & Conditions from time to time. These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at Karnal.
17. I understand that oyegiftnow can send transactional and promotional messages on my registered phone number.
18. oyegiftnow's objective is to provide the best service and quality products, and to ensure the same, OyeGiftNow might contact the receiver seeking the feedback.
This privacy statement applies only to information collected by the website. We value the trust you place in us. That’s why we insist upon the highest standards for secure transaction and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices.
Collection of personally identifiable information and other information
When you use our website, we collect and store your personal information which is provided by you from time to time. Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our website to make your experience safer and easier. Most importantly, while doing so we collect personal information from you that we consider necessary for achieving this purpose.
If you choose to buy from our website, we collect information about your buying behaviour.
We collect personally identifiable information (email address, name, phone number, etc.) form you when you register an account with us. While you can browse some section of our website without being a registered member, certain activities such as placing an order do require registration. We do use your personal information to send you offers based on your previous orders and your interests.
Special offers and updates
We may occasionally send you information about special offers and deals. Out of respect for your privacy, we present the option not to receive these types of communication.
Service related announcement
We will send you strictly service related announcement on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email advising you of this.
We may share personal information with our other corporate entities and affiliates to help detect and prevent identity test, fraud and other potentially illegal acts, correlate related or multiple accounts to prevent abuse of our services and to facilitate joint or co-branded services that you request where such services are provided by more than one corporate entity. Those entities and affiliates may not market to you as a result of such sharing unless you explicitly opt-in.
We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond subpoenas, court orders, or other legal process.
Links to other sites
Our website links to other websites that may collect personally identifiable information about you. Oye Gift Now is not responsible for the privacy practices or the content of those linked websites.
The security of your personal information is important to us. We do not use any encryption on our forms, as we do not collect credit card numbers, social security numbers or any other sensitive information that can be used in identity theft.
Changes in privacy statement
We reserve the right to modify this privacy statement at any time, so please review it periodically. If we make material changes to this policy, we will notify you here, by email, all by means of a notice on our home page.
If you have any questions/comments about our Terms & Conditions, please email us at email@example.com